Shipping & Return Policy

Delivery:

We aim to dispatch packages shortly after receiving payment. Please note, that we do not offer immediate or urgent delivery services. While we work to process orders quickly, we cannot guarantee expedited delivery or accommodate urgent requests. Our delivery partners operate Monday to Saturday between 10 am and 8 pm & on Sunday 10 am to 1 pm.

After placing an order via Borzo/Wefast, delivery charges may change due to factors such as location issues, an incomplete or incorrect address, or other unforeseen reasons. In such cases, we may request the customer to pay the additional amount required to cover the difference. If the customer declines to pay the revised charges, we will unfortunately be unable to proceed with the delivery.

Cancellation:

You can cancel your order within 30 minutes of placing it by calling our customer service at +91 9930012320 /+91 9930012312. If you cancel within this time frame, we'll refund any payments you've already made. However, if we suspect any fraudulent activity or if an order violates our terms and conditions, we may cancel it at our discretion. We keep a list of fraudulent transactions and customers and reserve the right to deny access or cancel orders from them.

Payments:

We accept various payment methods including credit cards, debit cards, and net banking. There are no hidden charges; you'll only pay the amount shown in your order summary during checkout. If you notice any unauthorized charges on your credit/debit card, please first check with authorized individuals who may have made the purchase. If you still don't recognize the charge, report it to us within three days so we can investigate. If a payment fails, please double-check the accuracy of the information provided to the payment gateway, and ensure your internet connection is stable. Typically, failed payments are refunded within seven business days. For clarification, you can email us at info@neelamfoodland.com with your order number.